Refunds:

• Refunds will be issued to the original method of payment.
• Refunds may take up to 14 business days to process after the returned item is received and inspected.
• Restocking fees will be deducted from the refund amount.
• Shipping costs are non-refundable unless the return is due to our error.

Shipping Damage:

• Inspect all shipments upon arrival.
• Note any visible damage on the delivery receipt before signing.
• Report any concealed damage within 7 days of delivery.
• Take photographs of the damage and retain all original packaging.

Warranty:

• All pools, hot tubs and saunas come with manufacturer warranties. Please refer to the warranty documentation provided with your purchase for specific terms and conditions.
• We can assist with warranty claims and repairs.

Exclusions:

• This return policy does not cover damage caused by improper installation, misuse, neglect, or acts of nature.
• Consumable items, such as filters and cleaning supplies, are generally non-returnable.

Policy Changes:

• Cincinnati Pools & Patios reserves the right to modify this return policy at any time without prior notice.